At Zentex, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and store your information when you visit or make a purchase from our website.
1. Information We Collect
We collect the following types of personal information when you interact with our site or services:
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Contact details: Name, email address, phone number, billing and shipping address.
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Order details: Products purchased, customisation details, payment method (note: we do not store full credit card details).
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Account information: If you create an account, we may store your login credentials securely.
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Usage data: IP address, browser type, pages visited, and interactions on our site (via cookies and analytics tools).
2. How We Use Your Information
We use your personal information to:
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Process and fulfil orders, including shipping and invoicing.
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Communicate with you about your purchase or any customer service enquiries.
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Provide marketing communications (if you have opted in).
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Improve our website and services based on user behaviour and preferences.
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Meet our legal and tax obligations.
3. Sharing Your Information
We only share your personal information with trusted third parties where necessary, such as:
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Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
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Courier and delivery partners to deliver your orders.
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Email and marketing platforms for updates (only if you opt in).
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We may also disclose information if required by law or to protect our rights.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our site. Cookies help us remember your preferences, keep you logged in, and track website usage to improve functionality.
You can adjust your cookie settings in your browser at any time.
5. Storage and Security
Your personal information is stored securely in accordance with industry standards. We take all reasonable steps to protect your data from unauthorised access, loss, misuse, or alteration.
6. Access and Correction
Under the New Zealand Privacy Act 2020, you have the right to:
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Access the personal information we hold about you.
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Request correction of that information if it is inaccurate.
To make such a request, please contact us using the details below.
7. Marketing Communications
If you subscribe to our mailing list, we may send you emails about new products, offers, or updates. You can unsubscribe at any time by clicking the link at the bottom of our emails.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly listed.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact: in**@**********al.com